Privacy Policy.

At Metanoia Health, your privacy is important to us. We are committed to protecting your personal and health information and handling it in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and relevant professional standards.

1. Collection of Personal Information

We collect personal information to provide safe, effective, and personalised healthcare. This may include:

  • Name, date of birth, contact details

  • Medicare or private health insurance details

  • Medical history, medications, treatment plans, and relevant reports

  • School or allied health reports for paediatric patients

  • Billing and payment information

We collect this information:

  • Directly from you (patients or guardians)

  • From your GP, previous healthcare providers, or other practitioners (with consent)

2. How We Use Your Information

Your information is used for purposes including:

  • Providing healthcare services (assessment, treatment, therapy, follow-up)

  • Communication about appointments, referrals, and care coordination

  • Billing, Medicare claims, and insurance purposes

  • Quality assurance, clinical audits, and professional training

  • Compliance with legal or regulatory obligations

We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect.

3. Disclosure of Your Information

We may share your information with:

  • Your GP or other treating healthcare providers, as needed for coordinated care

  • Allied health professionals (e.g., psychologists, physiotherapists) with your consent

  • Medicare, private health insurers, or other government bodies when required

  • Legal or regulatory authorities where legally obligated

We will never sell your personal information.

4. Session Management & Digital Records

  • Dr Daniel Tosson (Psychiatry) uses Heidi Health during in-person sessions to securely manage patient records, notes, and treatment plans.

  • All other practitioners (Vlado Svigir – Psychology, Dr Frank Chen – Paediatrics, Christos Hughes – Physiotherapy) manage records securely according to professional and legal standards.

  • Only authorised staff and the treating practitioner can access your session information.

5. Storage and Security

  • All physical and digital records are stored securely.

  • Electronic records are protected with passwords, encryption, and restricted access.

  • Paper records are kept in locked storage areas.

  • Only authorised staff can access your personal information.

6. Access and Correction

You have the right to:

  • Access your personal and health information

  • Request corrections to ensure accuracy

  • Ask us to update, amend, or delete information where appropriate

To request access or correction, please contact:
Email: admin@metanoiahealth.com.au
Phone: (02) 8381 6333

7. Retention of Records

  • Adult health records are retained for at least 7 years.

  • Paediatric records are retained until the patient turns 25 years old.

  • Records may be kept longer if required by law or professional guidelines.

8. Your Consent

By attending our clinic, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
For patients under 18, parental or guardian consent is required.

9. Complaints

If you believe your privacy has been breached, please contact us directly:
Email: admin@metanoiahealth.com.au
Phone: (02) 8381 6333

You may also contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

10. Updates to this Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Effective Date: 28th November 2025